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Chauke91

member ID：157729

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  • Name:

    Akani

  • Nationality:

    South Africa

  • Sex:

    Female

  • Age:

    34

  • Degree:

    University Degree

  • Experience:

    1-3 years

  • Job type:

    Full-time

  • Location:

    Maanshan

  • Expected city:

    All

  • Expected salary:

    15000-20000RMB

  • Preferred Occupation:

  • Availability:

    To be discussed

  • Visa Type:

    Teaching Working Visa

  • Date of Visa Expiry:

    0000-00-00

  • Registering time:

    2024-01-03 15:09

  • Last login time:

    2024-01-03 15:09

  • Contact info:

    VIP can see

Self-introduction:

  • 2022/01 - Present ESL Teacher
  • Vivian’s Wonderland Kindergarten 慧文迪儿海外海幼儿园 - Ma\'anshan,Anhui(China)
  • Lesson preparation and developing teaching
    materials. Researching the curriculum and understanding its
    contents to make it more manageable to impart knowledge
    to students. Planning student excursions and activities.
    Making learning an engaging experience. Setting
    performance goals and tracking improvements.
  • 2021/02 - 2021/06 Homeroom English Teacher
  • Kindergarten Affiliated with Changshu International School 常熟伦华第一幼儿园 - Changshu
  • Lesson preparation and material development using
    the TWINKL teaching methodology. Delivering lessons using the Reggio Emilia model of teaching. Performing
    assessments and giving parents progress reports during the parent-teacher meeting.
  • 2021/01 - 2021/06 English Teacher
  • American Baby International English 爱贝国际少儿英语 姜堰校区 - Taizhou,Jiangsu(China)
  • Researching and understanding the material in
    order to deliver lessons to pupils. Performance goals and
    improvement tracking. Preparing students for English oral
    competitions
  • 2019/11 - 2021/02 ESL Teacher
  • Longman International English Training Centre 朗文国际英语 - Lianyungang,Jiangsu(China)
  • Developing and issuing educational content including notes, tests, and assignments. Supervising classes to ensure all students are learning in a safe and productive environment. Delivering personalized instruction to each student by encouraging interactive learning. Planning and implementing educational activities and events.
  • 2011/07 - 2018/10 Call Center Staff
  • Old Mutual South Africa - South Africa
  • ustomer Service:

    Provide exceptional customer service by answering inquiries, resolving issues, and offering information related to insurance and financial products.
    Handle incoming calls professionally and efficiently, maintaining a positive and helpful demeanor.
    Policy Assistance:

    Assist customers in understanding insurance policies, coverage details, and financial products.
    Process policy changes, updates, and provide guidance on premium payments.
    Sales Support:

    Offer information on additional insurance products or financial services that may benefit customers.
    Upsell or cross-sell relevant products to meet sales targets.
    Claims Processing:

    Guide customers through the claims process, ensuring accurate and complete information is gathered.
    Collaborate with the claims department to expedite claims and address customer concerns.
    Data Entry and Documentation:

    Accurately input and update customer information in the system.
    Maintain detailed records of customer interactions, transactions, and service-related activities.
    Compliance and Regulation:

    Stay informed about industry regulations, insurance policies, and financial products to ensure compliance.
    Explain legal terms, policy conditions, and financial regulations to customers when necessary.
    Problem Resolution:

    Handle and resolve customer complaints, ensuring a satisfactory resolution.
    Escalate complex issues to the appropriate department or supervisor as needed. Demonstrated proficiency in handling a high volume of calls while maintaining a high standard of customer service.
    In-depth knowledge of various insurance products, including life, health, property, and casualty insurance.
    Proven track record of meeting and exceeding sales targets through effective communication and product knowledge.
    Extensive experience in processing policy changes, premium payments, and guiding customers through the claims process.
    Strong familiarity with industry regulations, compliance standards, and financial service protocols.
    Developed excellent problem-solving skills, contributing to a high customer satisfaction rate.
    Consistently met or exceeded key performance indicators (KPIs) related to call resolution, customer satisfaction, and sales goals.
    Adapted quickly to changes in procedures, software, and product offerings within the insurance and finance industry.
Education
  • Bachelor\'s Degree Industrial Psychology 2010/01 - 2014/09
  • University of the Western Cape - Cape Town, South Africa
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